Track Your Order

guitar-icon2.png United States:

You may directly contact your Local Post Office ( USPS ) for more information about the package and schedule of delivery.

For more information please contact directly the USPS Customer Support:
 
Domestic & International USPS Tracking®
 
1-800-222-1811
 
To see the most recent status of your packages, enter your tracking number in any search box on USPS.com.
 
Hours of Operation
 
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
 
Important: Sometimes your package status might take up to 7 days to be updated on our logistic partner's website after dispatched.
 

PLEASE READ: What is Dispatch from Sorting Center indicated in USPS? it means that the package left China and being transported to United States and it will be updated in the EMS and USPS website as soon as the package arrived in your Country. Estimated time to receive the guitar is 20 – 30 Business days after it was dispatch. Please be patient because we do not have Full Control over the Shipping Companies and contact your local post office if you have further queries.

Track directly with the following logistic partner's website

Expect a delivery delays due to bulk packages piled up in US Government Customs and USPS - Time frame: 15 - 30 WORKING DAYS to receive the packages after dispatch. All of our packages are insured. USA GOVERNMENT CUSTOMS has been very slow in releasing the packages so please be patient because we do not have full control over the USA Government Customs.

https://www.usps.com

http://www.ems.com.cn/english.html

guitar-icon2.png United Kingdom:

You may call the Parcel Force directly for more information about the delivery schedule of your package and signature is required upon delivery to ensure that your guitar is safe and in best condition.

You can visit the Parcel Force website at http://www.parcelforce.com/contact-us or call Customer Service team on 03448 00 44 66 - Customer Service Advisors are available 8.00am - 7.00pm Monday to Friday, 8.30am - 5.00pm on Saturday and 9.00am - 5.00pm on Sunday, excluding UK Public and Bank Holidays.

Sometimes your package status might take up to 7 days to be updated on our logistic partner's website.

Track it directly with the following logistic partner's website

http://www.parcelforce.com

http://www.ems.com.cn/english.html

guitar-icon2.png Other Countries:

Sometimes your package status might take up to 7 days to be updated on our logistic partner's website.

Track directly with the following logistic partner's website

http://www.ems.com.cn/english.html