Shipping & Delivery Policy

Thank you for shopping at dcustomguitar.com.

Each guitar is handcrafted and made to order with care and precision. We prioritize quality over speed to ensure every instrument meets our standards and delivers a truly unique experience.

Please review our shipping policy below before placing your order.

1. Production Time

All guitars are made to order based on your selected specifications.

Estimated Production Time:

  • 60–90 working days

Production time may vary depending on:

  • Customization complexity
  • Order volume
  • Material availability

We always strive to complete each build as efficiently as possible without compromising quality.

2. Shipping Origin

All orders are shipped directly from our manufacturing facility in China.

3. Shipping Time & Cost

Once your order has been completed and shipped:

Estimated Shipping Time:

  • 15–30 working days worldwide

Shipping Cost:

  • Flat rate shipping fee of $150 USD for all countries

Delivery times may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Local shipping carriers

4. Production Time vs. Shipping Time

Please note that production time and shipping time are separate.

Because each guitar is custom-made to order, production begins after your order is confirmed. This production period covers the time required to prepare materials, build, customize, inspect, and complete your guitar.

Once production is completed, your order will be shipped from our manufacturing facility in China.

  • Production Time: 60–90 working days
  • Shipping Time: 15–30 working days worldwide

This means the total estimated delivery timeframe includes both the production period and the shipping period.

We appreciate your patience and understanding, as each guitar is carefully built to meet your selected specifications rather than pulled from ready-made inventory.

5. Tracking Information

Once your order has been shipped:

  • You will receive a shipping confirmation email
  • A tracking number will be provided

Please allow a few business days for tracking updates to appear.

6. Customs, Duties & Taxes

All orders are shipped internationally from our manufacturing facility in China.

Please note the following:

  • Product prices and shipping fees do not include import duties, VAT, customs taxes, or other import-related charges.
  • Any applicable import duties, taxes, customs clearance fees, or additional charges imposed by the destination country are the sole responsibility of the customer.
  • These charges are determined by the customs authorities of the destination country and may vary depending on local regulations.
  • Customers may be required to pay these charges directly to the customs authorities or shipping carrier before their order can be delivered.
  • We are not responsible for delays resulting from customs clearance, inspections, or unpaid import charges.

Refusal to Pay Import Charges

If a customer refuses to pay the required import duties, taxes, or customs fees, the shipment may be delayed, returned, or disposed of by the customs authorities or shipping carrier.

Any resulting return shipping fees, storage charges, customs penalties, or other related expenses will be the responsibility of the customer, to the extent permitted by applicable law.

Any refund request arising from refusal to pay import charges will be reviewed in accordance with our Return & Refund Policy and applicable consumer protection laws.

7. Shipping Delays

Delays may occasionally occur due to:

  • High demand or peak seasons
  • Shipping carrier disruptions
  • Customs inspections or international transit issues

We appreciate your patience and understanding in such situations.

8. Incorrect Shipping Address

Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses
  • Additional shipping fees may apply for reshipment

9. Lost or Stolen Packages

We are not responsible for:

  • Packages marked as “Delivered” but not received
  • Lost or stolen packages after successful delivery

If this occurs, please contact your local shipping carrier directly.

10. Damaged Shipments

If your order arrives damaged, please contact us within 72 hours of delivery.

To help us properly investigate any shipping-related damage, customers are required to:

  • Record a continuous unboxing video, beginning with the unopened outer packaging and continuing until the guitar has been fully removed and inspected.
  • Provide clear photos of the damaged item and its original packaging.
  • Contact our support team within 72 hours of delivery with the supporting evidence.

Failure to provide a continuous unboxing video may affect our ability to investigate or approve a transit damage claim.

All damage claims will be reviewed individually in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Contact Us

If you have any questions regarding shipping, please contact us: