Last Updated: 2026.08.09
Welcome to dcustomguitar.com (“DCustomGuitar,” “we,” “our,” or “us”).
These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, account features, and the purchase of custom-made guitars and related products.
By accessing or using dcustomguitar.com, creating an account, submitting information, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these Terms, please do not use our website or services.
1. General Conditions
You agree to use our website and services only for lawful purposes and in accordance with these Terms.
You may not use our website or services:
- For any unlawful or unauthorized purpose
- To violate any applicable law or regulation
- To infringe upon our intellectual property rights or the rights of any third party
- To submit fraudulent, misleading, abusive, or unlawful information
- To interfere with the security or proper operation of our website
- To transmit viruses, malware, malicious code, or other harmful technologies
- To attempt unauthorized access to accounts, systems, servers, or data
- To use automated tools to scrape, misuse, overload, or interfere with our website without authorization
We reserve the right to refuse service, restrict access, suspend accounts, or take other appropriate action where we reasonably believe these Terms have been violated.
2. Products & Custom Services
DCustomGuitar specializes in custom-made and made-to-order guitars built according to specifications selected or provided by each customer.
Because our products involve handcrafted work, natural materials, and individual customization, each completed instrument may differ slightly from photographs, samples, renderings, or reference images shown on our website.
Natural and handcrafted variations may include:
- Wood grain and figuring
- Wood coloration
- Finish tone
- Natural material patterns
- Mother-of-pearl or abalone appearance
- Minor handcrafted details
- Appearance under different lighting or display conditions
Reasonable variations of this nature are not considered manufacturing defects.
We reserve the right to:
- Modify product specifications or available options
- Discontinue products or options
- Limit quantities
- Refuse custom requests that we cannot reasonably manufacture
- Substitute unavailable components only after appropriate communication where necessary
- Decline requests that may violate applicable laws, intellectual property rights, or our policies
3. Custom Orders & Customer Responsibility
Customers are responsible for reviewing all selections, specifications, custom requirements, contact information, and shipping information before placing an order.
This includes, where applicable:
- Model or body style
- Finish and color
- Body and neck materials
- Fretboard
- Hardware
- Pickups and electronics
- Bridge and tuners
- Hardware color
- Inlays
- Logos or personalized designs
- Other custom requirements
If you are uncertain about a specification, we strongly recommend contacting us before placing your order.
We are not responsible for production based on incorrect, incomplete, or unclear information supplied or confirmed by the customer.
Once an order enters production, requested changes may not always be possible and may result in additional charges or production delays.
4. Pricing & Payment
Unless otherwise stated, all prices displayed on dcustomguitar.com are in U.S. Dollars (USD).
We reserve the right to:
- Change prices at any time
- Correct typographical or pricing errors
- Correct incorrect product or option pricing
- Cancel or adjust an order where an obvious pricing or technical error has occurred
Payment may be processed through third-party payment service providers, including Stripe and other payment methods made available at checkout.
We do not directly store complete credit or debit card information submitted through third-party payment processors.
Your bank, card issuer, or payment provider may apply currency conversion charges, foreign transaction fees, or other charges. Such fees are determined by those institutions and are outside our control.
5. Order Acceptance & Cancellation
Receiving an automated order confirmation does not necessarily constitute final acceptance of an order.
We reserve the right to review, verify, refuse, or cancel an order due to circumstances including:
- Suspected fraud
- Unauthorized transactions
- Incorrect pricing
- Technical errors
- Product or material availability
- Unmanufacturable specifications
- Violation of these Terms
- Intellectual property concerns
Customers may request cancellation in accordance with our Return & Refund Policy.
Where production has already started, an approved cancellation may be subject to a 50% cancellation fee, as described in our Return & Refund Policy.
If we cancel an order for reasons unrelated to customer misconduct or an applicable cancellation fee, we will provide an appropriate refund for amounts eligible for refund.
6. Production, Shipping & Delivery
Our guitars are custom-made and require a production period before shipment.
Estimated production and shipping times are provided in our Shipping Policy.
Production time and shipping time are separate periods.
Delivery estimates are not guaranteed delivery dates and may be affected by circumstances including:
- Customization complexity
- Material availability
- Production workload
- Carrier delays
- International transportation
- Customs inspections
- Customs clearance
- Weather or natural events
- Government restrictions
- Other circumstances outside our reasonable control
Customers are responsible for providing a complete and accurate shipping address.
Additional charges resulting from an incorrect address, failed delivery, refusal of delivery, or reshipment may be the responsibility of the customer.
For detailed information regarding production time, shipping cost, shipping origin, customs, tracking, and delivery, please review our Shipping Policy.
7. Accuracy of Website Information
We make reasonable efforts to keep product descriptions, pricing, photographs, specifications, availability, and other information accurate and current.
However, errors, omissions, inaccuracies, or outdated information may occasionally occur.
We reserve the right to:
- Correct errors or omissions
- Update information
- Modify descriptions
- Correct pricing
- Cancel orders affected by material errors
Product photographs and digital displays are provided for reference. Actual colors may vary depending on lighting, photography, screen calibration, display technology, materials, and natural variation.
8. Third-Party Services
Our website may use third-party technologies and service providers to operate, secure, analyze, and improve our services.
These may include:
- Payment processors
- Authentication providers
- Security and fraud-prevention services
- Shipping providers
- Analytics services
- Advertising platforms
- Hosting and infrastructure providers
- Email and communication services
Certain features may therefore be subject to the terms, policies, availability, and technical operation of those third-party providers.
We are not responsible for third-party service interruptions, changes, failures, or actions outside our reasonable control.
Information processed through third-party services may also be subject to the applicable provider’s privacy policies and terms.
9. Sign in with Google
We may provide Sign in with Google as an optional method for creating or accessing an account on dcustomguitar.com.
When you choose Sign in with Google, Google performs the authentication process and may provide us with account information authorized through that process, such as your name, email address, and basic profile information.
Google describes Sign in with Google as an authentication service that allows users to sign in to websites using their existing Google Account. Google for Developers
We use information obtained through Google Sign-In only for purposes associated with operating your account and providing our services, as further described in our Privacy Policy.
Use of Google Sign-In is optional where alternative account access methods are available.
By choosing Sign in with Google, you acknowledge that:
- Google is responsible for authenticating your Google Account
- Your use of your Google Account remains subject to Google’s applicable terms and policies
- You are responsible for maintaining the security of your Google Account
- Google Sign-In may occasionally become unavailable due to technical problems, maintenance, restrictions, or changes to Google’s services
- We cannot guarantee the continuous availability of Google authentication services
Google requires developers using Google authentication and APIs to comply with applicable OAuth and user-data policies. Google for Developers
If you remove or revoke D Custom Guitar’s access through your Google Account settings, Google-based login functionality may no longer be available for your account.
Revoking Google access does not necessarily delete your DCustomGuitar account or information already stored by us.
If you wish to request access to, correction of, or deletion of personal information maintained by DCustomGuitar, please follow the procedures described in our Privacy Policy or contact us directly.
10. Google reCAPTCHA & Website Security
We may use Google reCAPTCHA and other security technologies on certain areas of dcustomguitar.com to help protect our website, customers, forms, and account systems from spam, automated activity, fraudulent submissions, bots, abuse, and malicious behavior.
Google describes reCAPTCHA as a security service designed to distinguish legitimate interactions from automated or abusive activity using risk-analysis technologies. Google Cloud
reCAPTCHA or similar security technologies may be used in connection with:
- Account registration
- Account login
- Password recovery
- Contact forms
- Inquiry forms
- Checkout or transaction-related forms
- Other security-sensitive portions of the website
Security systems may evaluate technical or interaction-related information necessary to assess whether activity appears legitimate.
Information processed through Google services is subject to the applicable arrangements and privacy practices associated with those services. Google also publishes information regarding how it handles information from websites and applications that use Google technologies. Google Policies
We may block, restrict, reject, or require additional verification for activity reasonably identified as suspicious, automated, fraudulent, or potentially harmful.
No security system can guarantee that all fraudulent, automated, or malicious activity will be detected or prevented.
11. Intellectual Property – Website Content
Unless otherwise stated, content created and owned by DCustomGuitar and displayed on this website—including but not limited to:
- Original photographs
- Original product images
- Text
- Graphics
- Website layouts
- Branding
- DCustomGuitar logos
- Original artwork
- Original product descriptions
- Other original website content
is owned by or licensed to DCustomGuitar and may be protected by applicable copyright, trademark, and other intellectual property laws.
You may not reproduce, copy, modify, distribute, republish, commercially exploit, or otherwise use our protected content without prior written authorization.
Nothing in these Terms grants you ownership of any DCustomGuitar intellectual property.
12. Third-Party Trademarks & Reference Material
Product pages, customer requests, reference photographs, descriptions, or other materials appearing on our website may occasionally reference third-party brands, product styles, trademarks, trade names, or other intellectual property.
Third-party trademarks and intellectual property remain the property of their respective owners.
Unless expressly stated, reference to a third-party brand does not imply sponsorship, authorization, affiliation, endorsement, or partnership with DCustomGuitar.
Any such references are intended only where appropriate for identification, description, compatibility, customer communication, or other lawful purposes.
13. Custom Design & Customer-Provided Content
Customers may provide or submit materials for customization (“Customer Content”), including:
- Logos
- Names
- Artwork
- Photographs
- Drawings
- Design files
- Inlay designs
- Reference images
- Written specifications
- Other design materials
By submitting Customer Content, you represent that:
- You own the content or have sufficient permission to use it
- You have the necessary rights to request its use in your custom order
- Your requested use does not unlawfully infringe third-party copyrights, trademarks, publicity rights, or other rights
- The content does not violate applicable law
Submission of Customer Content does not transfer ownership of that content to DCustomGuitar.
We reserve the right to request additional information or evidence of authorization where appropriate.
14. Prohibited or Restricted Custom Content
We reserve the right to refuse, modify, suspend, or cancel a custom request where we reasonably believe the requested content or design may:
- Violate copyright
- Violate trademark rights
- Violate publicity or personality rights
- Contain unauthorized branding
- Contain unlawful or prohibited material
- Infringe another party’s intellectual property
- Expose D Custom Guitar to unreasonable legal or commercial risk
Examples may include unauthorized:
- Brand logos
- Protected artwork
- Celebrity signatures
- Celebrity likenesses
- Commercial graphics
- Other protected designs
Acceptance of a custom request does not constitute a legal determination that the submitted material is free from third-party rights.
15. Customer Responsibility & Indemnification
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless DCustomGuitar and its personnel, contractors, service providers, and affiliates from claims, damages, liabilities, losses, and reasonable expenses arising from:
- Customer Content submitted by you
- Your unauthorized use of third-party intellectual property
- Your violation of applicable laws
- Your misuse of our website
- Your material breach of these Terms
You remain responsible for obtaining any permissions necessary for Customer Content submitted for your order.
16. Limitation of Liability
To the fullest extent permitted by applicable law, DCustomGuitar will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the website or services.
This may include, where legally permissible:
- Loss of profits
- Loss of revenue
- Loss of business opportunities
- Loss of data
- Third-party service interruptions
- Website interruptions
- Delays outside our reasonable control
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
17. Disclaimer of Warranties
To the extent permitted by applicable law, our website and online services are provided on an “as is” and “as available” basis.
We do not guarantee that:
- The website will always be uninterrupted
- Every feature will always be available
- The website will always be completely error-free
- Third-party services will always function without interruption
- A completed custom product will match subjective expectations beyond the specifications reasonably agreed for the order
Nothing in this section eliminates rights or warranties that cannot legally be waived.
18. Account Suspension & Termination
We reserve the right to suspend, restrict, or terminate access to our website or account services where reasonably necessary, including in connection with:
- Violation of these Terms
- Fraudulent activity
- Security threats
- Abuse or harassment
- Unauthorized access attempts
- Payment fraud
- Misuse of website functionality
Where appropriate, we may also restrict future purchases or require additional verification.
19. Governing Law, Severability & Changes to These Terms
These Terms are intended to be interpreted in accordance with applicable laws governing our business and transactions.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent legally permissible.
We may revise these Terms periodically to reflect:
- Changes to our services
- Changes to website functionality
- Changes to third-party services
- Operational changes
- Legal or regulatory requirements
Updated Terms will be posted on this page together with a revised Last Updated date.
Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
20. Contact Information
If you have questions about these Terms & Conditions, your account, or our services, please contact us: