Thank you for shopping at dcustomguitar.com.
Each guitar is handcrafted and made to order with care and precision. We prioritize quality over speed to ensure every instrument meets our standards and delivers a truly unique experience.
Please review our shipping policy below before placing your order.
1. Production Time
All guitars are made to order based on your selected specifications.
Estimated Production Time:
- 60–90 working days
Production time may vary depending on:
- Customization complexity
- Order volume
- Material availability
We always strive to complete each build as efficiently as possible without compromising quality.
2. Shipping Origin
All orders are shipped directly from our manufacturing facility in China.
3. Shipping Time & Cost
Once your order has been completed and shipped:
Estimated Shipping Time:
- 15–30 working days worldwide
Shipping Cost:
- Flat rate shipping fee of $150 USD for all countries
Delivery times may vary depending on:
- Destination country
- Customs clearance procedures
- Local shipping carriers
4. Production Time vs. Shipping Time
Please note that production time and shipping time are separate.
Because each guitar is custom-made to order, production begins after your order is confirmed. This production period covers the time required to prepare materials, build, customize, inspect, and complete your guitar.
Once production is completed, your order will be shipped from our manufacturing facility in China.
- Production Time: 60–90 working days
- Shipping Time: 15–30 working days worldwide
This means the total estimated delivery timeframe includes both the production period and the shipping period.
We appreciate your patience and understanding, as each guitar is carefully built to meet your selected specifications rather than pulled from ready-made inventory.
5. Tracking Information
Once your order has been shipped:
- You will receive a shipping confirmation email
- A tracking number will be provided
Please allow a few business days for tracking updates to appear.
6. Customs, Duties & Taxes
For international orders:
- Import duties, taxes, and customs fees may apply
- These charges are determined by your local customs authority
- Customers are responsible for any additional fees or import charges
We are not responsible for delays caused by customs processing.
7. Shipping Delays
Delays may occasionally occur due to:
- High demand or peak seasons
- Shipping carrier disruptions
- Customs inspections or international transit issues
We appreciate your patience and understanding in such situations.
8. Incorrect Shipping Address
Please ensure your shipping address is accurate at checkout.
- We are not responsible for orders shipped to incorrectly provided addresses
- Additional shipping fees may apply for reshipment
9. Lost or Stolen Packages
We are not responsible for:
- Packages marked as “Delivered” but not received
- Lost or stolen packages after successful delivery
If this occurs, please contact your local shipping carrier directly.
10. Damaged Shipments
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of the damage and packaging
We will review the issue and provide an appropriate resolution.
11. Contact Us
If you have any questions regarding shipping, please contact us:
- Website: https://dcustomguitar.com/contact-us/
- Email: support@dcustomguitar.com