Thank you for shopping at dcustomguitar.com.
Each guitar is handcrafted and made to order with care and precision. We prioritize quality over speed to ensure every instrument meets our standards and is built according to your selected specifications.
Please review our Shipping Policy carefully before placing your order.
1. Production Time
All guitars are made to order based on your selected specifications.
Estimated Production Time
60–90 working days
Production time may vary depending on:
Customization complexity
Order volume
Material availability
Special design or component requirements
We always strive to complete each build as efficiently as possible without compromising quality.
2. Shipping Origin
All orders are shipped directly from our manufacturing facility in China.
Once production and final inspection are completed, your guitar will be prepared for shipment using the shipping method selected for your order.
3. Shipping Methods, Time & Cost
Once your order has been completed and shipped, customers may choose between the following shipping methods:
Standard Shipping — By Sea
Shipping Cost: $150 USD
Estimated Shipping Time: 20–30 working days
Primary transportation method: Sea freight
Standard Shipping is our regular shipping option and is recommended for customers who prefer a lower shipping cost and do not require expedited delivery.
Depending on the destination and logistics arrangements, the shipment may travel by sea to a regional or local distribution point before being transferred to a local carrier for final delivery.
Express Shipping — By Air
Shipping Cost: $300 USD
Estimated Shipping Time: 7–12 working days
Primary transportation method: Air freight / express delivery
Express Shipping is recommended for customers who would like to receive their completed guitar as quickly as possible after production.
Important
Shipping times are estimates calculated from the date the completed order is shipped, not from the date the order is placed.
Actual delivery times may vary depending on:
Destination country
Customs clearance
International transit conditions
Local shipping carriers
Weather conditions
Peak shipping periods
Other circumstances outside our reasonable control
Oversized instruments, double-neck guitars, hard cases, unusually large packages, or certain destinations may require an additional shipping surcharge. If an additional shipping charge applies, we will contact you before shipment.
4. Production Time vs. Shipping Time
Please note that production time and shipping time are separate.
Because each guitar is custom-made to order, production begins after your order is confirmed. The production period covers the time required to prepare materials, build, customize, finish, assemble, inspect, and complete your guitar.
Once production is completed, the shipping period begins.
Estimated Timeline
Production Time
60–90 working days
Standard Shipping — By Sea
20–30 working days after shipment
Express Shipping — By Air
7–12 working days after shipment
The total estimated time from order placement to delivery therefore consists of:
Production Time + Selected Shipping Time
For example, selecting Express Shipping does not shorten the production period. It only reduces the estimated transportation time after your guitar has been completed and shipped.
We appreciate your patience and understanding, as each guitar is built specifically to your selected specifications rather than taken from ready-made inventory.
5. Tracking Information
Once your order has been shipped:
You will receive a shipping confirmation email
A tracking number will be provided when available
Tracking information may take several business days to become active or display movement after the shipment has been collected.
For additional shipment tracking, customers may also use 17TRACK:
Simply enter your tracking number to view the latest available shipping information.
Please note that tracking information is provided by the shipping carrier or logistics provider and may occasionally be delayed.
6. Customs, Duties & Taxes
All orders are shipped internationally from our manufacturing facility in China.
Please note the following:
Product prices and shipping fees do not include import duties, VAT, customs taxes, or other import-related charges
Any applicable import duties, taxes, customs clearance fees, or additional charges imposed by the destination country are the responsibility of the customer
These charges are determined by the customs authorities of the destination country and may vary according to local regulations
Customers may be required to pay these charges directly to customs authorities, logistics providers, or local shipping carriers before delivery
We are not responsible for delays resulting from customs clearance, customs inspections, or unpaid import charges
Refusal to Pay Import Charges
If a customer refuses to pay required import duties, taxes, customs fees, or other applicable import charges, the shipment may be delayed, returned, held, or disposed of by customs authorities or the shipping carrier.
Any resulting return shipping fees, storage charges, customs penalties, redelivery charges, or other related expenses may be the responsibility of the customer.
Any refund request arising from refusal to pay import charges will be reviewed in accordance with our Return & Refund Policy.
7. Shipping Delays
Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
High demand or peak shipping seasons
Carrier or logistics disruptions
Customs inspections
International transit delays
Port congestion
Flight or vessel delays
Severe weather
Government restrictions
Local delivery disruptions
Estimated shipping times are provided for reference and are not guaranteed delivery dates.
We appreciate your patience and understanding if unexpected delays occur.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your shipping information before your order is dispatched.
If an incorrect or incomplete address is provided:
Delivery may be delayed
The shipment may be returned
Additional shipping or redelivery fees may apply
We are not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible before shipment.
9. Lost or Stolen Packages
Once a shipment has been marked as successfully delivered by the shipping carrier, customers should ensure that the package is collected and secured promptly.
We are not responsible for:
Packages marked as “Delivered” by the carrier but subsequently missing
Theft occurring after successful delivery
Packages lost due to incorrect customer-provided address information
If a package is marked as delivered but cannot be located, please contact the local shipping carrier first and notify us if additional assistance is required.
10. Damaged Shipments
If your order arrives damaged, please contact us within 72 hours of delivery.
To help us properly investigate any shipping-related damage, customers are required to:
Record a continuous unboxing video, beginning with the unopened outer packaging and continuing until the guitar has been fully removed and inspected
Provide clear photos of the damaged item
Provide clear photos of the original shipping box and packaging materials
Keep all original packaging until the claim has been reviewed
Contact our support team within 72 hours of delivery with the supporting evidence
The continuous unboxing video is important documentation for determining whether damage occurred during transportation and may also be required when submitting a claim to the shipping carrier.
Failure to provide sufficient evidence, including a continuous unboxing video, may affect our ability to investigate or approve a transit damage claim.
All damage claims will be reviewed individually in accordance with our Return & Refund Policy.
11. Contact Us
If you have any questions regarding production, shipping methods, tracking, or delivery, please contact us:
Website:
https://dcustomguitar.com/contact-us/
Email:
[email protected]