Shipping Policy

Last Updated: 2026.04.01

Thank you for shopping at dcustomguitar.com. Each guitar is handcrafted and made to order. We focus on quality over speed to ensure you receive a truly unique instrument. All of our guitars are custom-made with care and precision. Please review our shipping policy below.

 

1. Production Time

All guitars are made to order based on your selected specifications.

⏱ Production Time:
• 60–90 working days

Production time may vary depending on:
• Customization complexity
• Order volume
• Material availability

We always strive to complete your guitar as efficiently as possible without compromising quality.

 

2. Shipping Origin

All orders are shipped directly from our manufacturing facility in China.

 

3. Shipping Time

Once your order is completed and shipped:

🚚 Estimated Delivery Time:
• All countries: 15–30 working days

Delivery times may vary depending on:
• Destination country
• Customs clearance
• Local shipping carriers

 

4. Tracking Information

Once your order has been shipped:
• You will receive a confirmation email
• A tracking number will be provided

Please allow a few days for tracking updates to appear.

 

5. Customs, Duties & Taxes

For international orders:
• Import duties, taxes, and customs fees may apply
• These charges are determined by your local customs authority
• Customers are responsible for any additional fees

We are not responsible for delays caused by customs.

 

6. Shipping Delays

Delays may occur due to:
• High demand or peak seasons
• Shipping carrier disruptions
• Customs inspections

We appreciate your patience and understanding in such situations.

 

7. Incorrect Address

Please ensure your shipping address is correct at checkout.
• We are not responsible for orders shipped to incorrect addresses provided by the customer
• Additional fees may apply for reshipping

 

8. Lost or Stolen Packages

We are not responsible for:
• Packages marked as “delivered” but not received
• Lost or stolen packages after delivery

If this occurs, please contact your local carrier directly.

 

9. Damaged Shipments

If your order arrives damaged:
• Contact us within 48 hours of delivery
• Provide clear photos of the damage and packaging

We will review your case and offer an appropriate resolution.

 

10. Contact Us

If you have any questions regarding shipping, please contact us:
• Website: https://dcustomguitar.com/contact-us/
• Email: support@dcustomguitar.com